Frequently Asked Questions (FAQ)

1. How long does it take to process my order?

Orders are typically processed within 1–3 business days before they are shipped.

2. How long does shipping take?

• United States: 3–5 business days

• International: 7–14 business days

Please note that delivery times are estimates and may vary depending on the shipping carrier and destination.

3. How much does shipping cost?

• United States: $6.99

• International: $12.99

Shipping costs are displayed at checkout before your payment is completed.

4. Can I track my order?

Yes. Once your order has been shipped, you'll receive a tracking number via email so you can monitor your package.

5. Can I change or cancel my order?

If your order has not yet entered production, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.

6. What if my package is delayed?

Occasionally, shipping delays may occur due to weather, customs inspections, holidays, or carrier-related issues. If your package appears delayed, please contact us and we'll be happy to assist.

7. What if I receive a damaged or incorrect item?

Please contact us within 7 days of receiving your order and include your order number along with clear photos of the item. We'll review your request and work to resolve the issue as quickly as possible.

8. Do you ship internationally?

Yes! We proudly ship to customers around the world.

9. Are customs duties or import taxes included?

No. International customers are responsible for any customs duties, import taxes, or additional fees charged by their country's customs authorities.

10. How can I contact customer support?

We're always happy to help!

Email: joncarlosivonne3921@outlook.com

Phone: 909-258-4874

We aim to respond to all inquiries within 24–48 business hours.